Terms & Conditions

About Us

The client should take note that Gatewaytrade (Pty) Ltd trading as African Explorer acts as an

agent in arranging and negotiating a rental vehicle (and/or any other requested booking

services) on behalf of the client with various service providers, who provide the rental vehicle

(and/or accommodation and/or activities) to the client. African Explorer renders professional

services with the arranging and negotiation of a rental vehicle (and/or accommodation and/or

activities) on behalf of the client with the various service providers. By making use of our

services, you hereby indemnify African Explorer against any and all claims of whatsoever nature

which may arise. The vehicle rental (and/or accommodation venue and/or activity) contract is

between the client and the service provider that the rented vehicles and/or venues and/or

activities are booked through.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use

this site for any other purposes, including without limitation, to make any speculative, false or

fraudulent purchase. This site and the content provided in this site may not be copied,

reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking',

'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site

and/or the materials contained on this site may violate applicable copyright, trademark or other

intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or

implied, including but not limited to warranties of merchantability, fitness for a purpose and

non-infringement. The owner of this site, the authors of these contents and in general anybody

connected to this site in any way, from now on collectively called "Providers", assume no

responsibility for errors or omissions in these contents. The providers further do not warrant,

guarantee or make any representation regarding the safety, reliability, accuracy, correctness or

completeness of these contents. The providers shall not be liable for any direct, indirect,

general, special, incidental or consequential damages (including -without limitation- data loss,

lost revenues and lost profit) which may result from the inability to use or the correct or incorrect

use, abuse, or misuse of these contents, even if the providers have been informed of the

possibilities of such damages. The providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this

disclaimer to take full effect.

Our Rights

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the website (or any part of) with or without

notice to you and you confirm that we shall not be liable to you or any third party for any

modification to or withdrawal of the website; and/or change these conditions from time to time,

and your continued use of the website (or any part of) following such change shall be deemed to

be your acceptance of such change. It is your responsibility to check regularly to determine

whether the conditions have been changed. If you do not agree to any change to the conditions

then you must immediately stop using the Website.

2. We will use our reasonable endeavours to maintain the Website. The website is subject to

change from time to time. You will not be eligible for any compensation because you cannot use

any part of the Website or because of a failure, suspension or withdrawal of all or part of the

website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages

related to this website. All the information gathered in the online forms on the website is used to

personally identify users that subscribe to this service. The information will not be used for

anything other than which is stated in the Terms & Conditions of use for this service. None of the

information will be sold or made available to anyone. The site may collect certain information

about your visit, such as the name of the Internet service provider and the Internet Protocol (IP)

address through which you access the Internet; the date and time you access the site; the

pages that you access while at the site and the Internet address of the Web site from which you

linked directly to our site. This information is used to help improve the site, analyze trends, and

administer the site. We may need to change this policy from time to time in order to address

new issues and reflect changes on our site. We will post those changes here so that you will

always know what information we gather, how we might use that information, and whether we

will disclose that information to anyone. Please refer back to this policy regularly. If you have

any questions or concerns about our privacy policy, please send us an email. By using this

website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy,

please do not use our site. Your continued use of the website following the posting of changes

to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and

tracking technology are useful for gathering information such as browser type and operating

system, tracking the number of visitors to the site, and understanding how visitors use the site.

Cookies can also help customize the site for visitors. Personal information cannot be collected

via cookies and other tracking technology; however, if you previously provided personally

identifiable information, cookies may be tied to such information. Aggregate cookie and tracking

information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our users, we may provide links to other websites or

resources. You acknowledge and agree that we are not responsible for the availability of such

external sites or resources, and do not endorse and are not responsible or liable, directly or

indirectly, for the privacy practices or the content (including misrepresentative or defamatory

content) of such websites, including (without limitation) any advertising, products or other

materials or services on or available from such websites or resources, nor for any damage, loss

or offence caused or alleged to be caused by, or in connection with, the use of or reliance on

any such content, goods or services available on such external sites or resources.

Product Availability

African Explorer first confirms availability of a vehicle before a quotation is presented. Once the

client agrees to the quotation and agrees to make a booking, the vehicle availability is then

re-confirmed and provisionally booked before we process an invoice and action a payment link.

Delivery Policy

When you click to make a payment through our online payment gateway link with us legal

obligations arise and your right to refund of monies charged to your credit card or paid in any

other way agreed by us, are limited by our Terms & Conditions. You must not make any

purchase through this site or our agents unless you understand and agree to all our Terms and

Conditions. Once payment is made for the purchase, it is deemed that you have read and

understood the Terms and Conditions for such purchase. If you have any queries please contact

us before making any purchase for any service through this website.

The Contract

After African Explorer has received your deposit or full payment and we have issued a

confirmation invoice, a contract will exist between you and the supplier, effective from the date

printed on your invoice. The Terms and Conditions of the supplier you have booked with will

apply to your booking. Once the contract is made, the supplier is responsible for providing you

with what you have booked and paid for.

Agency

African Explorer acts as a travel agent. We arrange travel services and sell travel related

products on behalf of leisure vehicle rental suppliers/tour operators. In doing so African Explorer

gives no warranty nor makes any representation regarding the services to be supplied or the

products purchased by you. Your booking/reservation will be subject to the Terms and

Conditions applied by the provider of the service or products. You agree that if the travel

services or products are not supplied in accordance with your booking/reservation your remedy

lies with the service provider and not with African Explorer.

Liability

As African Explorer is only acting as an agent we have no liability in respect of the supply of any

element of your booking, including any liability for illness, personal injury, death or loss of any

kind, delay and inconvenience caused directly or indirectly by any provider of travel services or

products or by other third parties. Any claim for damages for injury, illness, loss or death must

be brought against the relevant supplier of the travel services or products.

Force Majeure

African Explorer shall not be liable for any loss or damage incurred by you as a consequence of

African Explorer or any of the suppliers being unable to perform its obligations under your

contract(s) due to the unusual or unforeseeable circumstances (a “Force Majeure Event”)

beyond the control of the party affected by the force majeure event.

Travel Insurance

African Explorer strongly recommends that you take out comprehensive travel insurance at the

time of paying a deposit. The policy should provide cover for loss of deposit, cancellation and

additional expenses, medical expenses and repatriation and loss or damage to baggage and

valuables. You are responsible for making any special or increased insurance arrangements

which you deem are necessary.

Service Fees

African Explorer may at its discretion charge service fees on your booking. Clients will be made

aware of these charges - if applicable.

Passport and Visas

It is your sole responsibility to ensure you have a valid passport at the time of travelling and that

you hold all necessary visas and permits.

Complaints

We trust that you will have no reason to complain, but if you are unhappy with any aspect of the

services provided you must report it immediately to the supplier, or contact us.

Data Protection

In order to process your booking we need to pass your details to the relevant suppliers. We will

take all reasonable precautions to ensure the security of that information. We may also use the

information you provide for marketing purposes and, if you do wish to receive any further

information, please inform us.

Prices

Every effort is made to ensure that the prices quoted to you are correct. However African

Explorer acts only as an agent and relies on information provided to us from the suppliers of the

travel services and products. We will bring to your attention any change in price made prior to

you completing your booking and paying the balance of the price.

Cancellation Fees/Refunds

If you cancel your booking you will incur a cancellation charge. The amount of this charge will

vary depending on when the cancellation is made and the Terms and Conditions of the supplier

of travel services or product. If you are entitled to a refund please note African Explorer is

unable to provide you with funds until they are received from the supplier. African Explorer will

charge a cancellation fee to the value of 10% of the total cost to cover administration costs and

or bank fees/charges should the hire/rental/booking/reservation be cancelled at any time after

part or full payment is made.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR). African Explorer endeavours to

offer you competitive prices on current products; your total order price will include the price of

the purchase plus any applicable sales tax and credit card surcharges. African Explorer

reserves the right to change pricing at any time without prior notice.

Credit Card

We accept VISA and MasterCard credit cards only - no American Express nor Diners. If you do

not have a credit card, please utilise one of the other payment options. Should a client elect to

pay by credit card, we reserve the right to charge a 3.5% Merchant Surcharge of the total

invoice being charged. We will notify the client of the charge before the invoice is issued and

may be displayed on the invoice.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Should you rather want to make an

EFT payment, please request our bank account details or as noted on your invoice.

Security Policy

1. Virtual Card Services process all credit card transactions. All credit card transactions are 128

bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's

registered domain name are checked and verified by Thawte, ensuring the cardholder and

merchant that nobody can impersonate VCS to obtain confidential information.

2. Virtual Card Services is committed to providing secure online services. All encryption

complies with international standards. Encryption is used to protect the transmission of personal

information when completing online transactions. Virtual Card Services Internet servers are

protected by firewalls and intrusion detection systems.

3. The Merchant does not have access to credit details.

4. Virtual Card Services continually reviews and enhances its security in line with technological

changes.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the

website. We may investigate any reported violation of these conditions or complaints and take

any action that we deem appropriate (which may include, but is not limited to, issuing warnings,

suspending, terminating or attaching conditions to your access and/or removing any materials

from the website).

Law

The conditions will be exclusively governed by and construed in accordance with the laws of

South Africa whose courts will have exclusive jurisdiction in any dispute, save that we have the

right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these

Terms and Conditions from time to time. Changes to these Terms and Conditions will become

effective upon such changes being posted to this Website. It is the user’s obligation to

periodically check these Terms and Conditions on the website for changes or updates. The

user’s continued use of this website following the posting of changes or updates will be

considered notice of the user’s acceptance to abide by and be bound by these Terms and

Conditions, including such changes or updates. Again, African Explorer acts as an agent on

behalf of various travel suppliers only. African Explorer accepts all monies paid and

commitments given subject to our terms of trade and schedule of fees and those stipulated by

other service providers you may use as part of your overall arrangements handled by us. These

conditions apply to yourself, your family or travelling companies that you represent or make

payments on their behalf.

Consent

I understand that all the designs and trademarks are registered to African Explorer and hereby

accept the Terms and Conditions. I undertake not to copy/duplicate the trademarks and designs

directly or indirectly in any way and understand the legal implications thereof. Should I be found

to be in violation of this agreement, I understand that I will be held liable for all legal costs

incurred by African Explorer for any civil action or any legal action deemed necessary against

me.

Contact Details

As noted on our website.